Frequently Asked Questions (FAQs)

• Can I buy a sample for evaluation?
• Yes, a small percentage of items are available for single-unit sample purchases online. To    make it easier for our customers to locate these items, a separate section in our store will be created soon. For now, if an item offers samples, a ¡®Buy a Sample¡¯ link will be found on the item¡¯s product description page. Click on the link to order the sample
• Do you accept payment methods other than credit card and Paypal?
• Yes, we do. We also accept payment by telegraphic transfer (T/T) and Western Union.  Please contact sales@casualliving.com for more information.
• How much does shipping cost?

• Shipping costs vary according to the shipping method and your ship-to country.  For your easy reference, the estimated shipping cost you see in your shopping cart is based on courier shipping to the United States. The system will indicate the actual shipping cost based on your selected shipping method and ship-to country when you checkout and before you commit to the purchase. Generally, shipping to the UK and other Western European countries is slightly more expensive than to the USA. And shipping to Australia, New Zealand, and Asia is slightly less expensive than to the USA.

• Does the shipping cost cover local taxes, import duties, and other import-related costs?

• The shipping cost does not cover any local taxes, import duties, customs clearance, or any other import-related costs levied by your government. The buyer is responsible for these import-related costs. Please check with your local customs office for more information.

• What shipping options do I have?

• In our continued effort to offer value and flexibility to our customers, we will be offering four different options to deliver your order.

  1.International Door-to-Door Courier: This is recommended for customers who want fast delivery time (3 to 5 days) and worry-free customs clearance to start reselling their products as soon as possible.  We use DHL and Fedex who provides customs brokerage services in most cases. 

• 2. Self-Pickup from Hong Kong: This method allows you to arrange your own transport of the goods.  This is a good option for buyers who have regular shipments leaving from Hong Kong.  You pay the cost of shipping directly to your freight forwarder and a small warehouse handling fee to Global Sources Direct. If you choose this, we would contact you to get your freight forwarder's company name, contact person, and address.  You may also elect to use your own courier account number to arrange the pickup of your shipment from our Hong Kong warehouse.

• 3. GSD-Arranged Air or Ocean Freight: If you would like us to arrange your shipment by air or ocean freight to your closest port or even to your door, email us at orders@casualliving.com for a quote.  We work with many reliable freight forwarders who can provide a range of forwarding services according to your needs.

• When will the goods be delivered?

• Your goods will generally be shipped five (5) to seven (7) days after the payment has been verified and cleared. Some items may require a longer preparation time.  Please refer to the product description.  For courier delivery, it will take another three (3) to five (5) days for delivery.  For Hong Kong Post Airmail, it will take seven (7) to ten (10) days.  A Shipping Confirmation e-mail will be sent to you advising you of your shipment tracking number (where applicable) once your shipment has been dispatched.

  There are some rare instances where shipments will be held at Customs, and this may prolong the delivery time. In such cases, please contact the delivery agent or the Customs office for more information.  Very often Customs personnel will communicate only with the consignee regarding the reason for withholding the shipment.  If you require any additional information from us to assist with customs clearance, please contact us immediately at orders@casualliving.com.